// POLICIES

Refund Policy

At Elevre, we pride ourselves on delivering high-quality, production-ready digital architectures. Because our products are digital assets, our refund policy is strictly structured as follows:

Digital Downloads

Due to the irrevocable and easily reproducible nature of digital products, all template and source code sales are final. Once the product (ZIP file) has been downloaded or delivered, we cannot issue a refund under any circumstances. We encourage you to thoroughly review the Live Previews before making a purchase.

Defective Products & Support

We stand by the quality of our code. If you experience technical issues that render the code unusable (e.g., broken files or corrupted downloads), please contact us within 48 hours of purchase. We are committed to ensuring your success and will provide troubleshooting, bug fixes, or updated files to resolve the issue promptly.

Custom Development Services

Refunds for custom web development and managed hosting services are handled on a per-contract basis and are detailed in your initial service agreement prior to project commencement.

Need technical assistance? Contact our support desk at caleb@elevre.com.